Our SERENITY Policy

In this uncertain period, we have implemented a flexible SERENITY Policy with softened booking conditions, so that you can have peace of mind when booking and, if necessary, the option to postpone or cancel your voyage. Get optimal protection with our included Covid guarantee.

Relaxed booking conditions

For any new cruise booked between 1 October and 31 December 2021, departing before 31 December 2023:
• 25% deposit
• Final payment: 30 days before departure

+ 30 days
before departure

Postpone or cancel free of charge and for whatever reason.
Email: reservations.aus@ponant.com

- 30 days
before departure

Without a reason

Positive Covid test*

The usual policy applies

Free postponement or cancellation

Your cruise
cannot be operated

Free rebooking or 100% credit of all the sums paid

+ 30 days
before departure

Postpone or cancel free of charge and for whatever reason.
Email: reservations.aus@ponant.com

Free rebooking or 100% credit of all the sums paid

- 30 days
before departure

Without a reason

Positive Covid test*

The usual policy applies

Free postponement or cancellation

Free rebooking or 100% credit of all the sums paid

Your cruise
cannot be operated

Free rebooking or 100% credit of all the sums paid

These booking conditions are non-retroactive, non applicable to existing bookings (bookings made before 1 September 2021). These cancellation and rebooking conditions apply to the cruise service only. For other services, cancellation incurs the costs requested by our suppliers. This information is an extract from the terms & conditions and is non-contractual. Please see our terms & conditions for more information: General terms & conditions of sale . Non-contractual document.