Our SERENITY Policy

In this uncertain period, we have implemented a flexible SERENITY Policy with softened booking conditions, so that you can have peace of mind when booking and, if necessary, the option to postpone or cancel your voyage. Get optimal protection with our included Covid guarantee.

Relaxed booking conditions

For any new cruise booked between 25 November 2020 and 31 January 2021, departing before 30 April 2022:
• 25% deposit
• Final payment: 30 days before departure

+ 30 days
before departure

Postpone or cancel free of charge and for whatever reason.
Email: reservations.aus@ponant.com

- 30 days
before departure

Without a reason

Positive Covid test

The usual policy applies

Free postponement or cancellation

Your cruise
cannot be operated

100% Future Cruise Credit

Full refund of all the money you paid

+ 30 days
before departure

Postpone or cancel free of charge and for whatever reason.
Email: reservations.aus@ponant.com

100% Future Cruise Credit

- 30 days
before departure

Without a reason

Positive Covid test

The usual policy applies

Free postponement or cancellation

Full refund of all the money you paid

Your cruise
cannot be operated

Full refund of all the money you paid

These booking conditions are non-retroactive, non applicable to existing bookings (bookings made before 25/11/2020). These cancellation and rebooking conditions apply to the cruise service only. For other services, cancellation incurs the costs requested by our suppliers. This information is an extract from the terms & conditions and is non-contractual. Please see our terms & conditions for more information: General terms & conditions of sale . Non-contractual document.